Filipino Computer Hardware Servicing Technician from Roxas, City Capiz Philippines (Region 6 Western Visayas) for more information contact me via email at renanorola@hotmail.com

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Network Troubleshooting

January 25, 2008

Troubleshooting can account for as much as 90 percent of a network administrator’s job. Good troubleshooting skills enable you to respond quickly in a crisis situation and keep your netowork running smoothly. When you face a troubleshooting challenge, start by asking yourself basic questions. What has changed?  Has this problem occured before, an id so, when? IS the problem repruducible? Did the user do anything differently? Are other users experiencing  the same problem?

    Next try to isolate the problems, cutting it in half with each step you can take to get closer to its source. For example if a workstation can’t connect to the network, try to determine whether your’re facing a networkwide problem or a workstation specific problem. Even you can find a solution isoltating the problem will save a tremendous amoung of time when you seek outsie help.

     To give you an idea of how this process works, I’ve gathered several troublshooting scenarios, ranging from common but simple problems to more difficult challenges. You might run into similar situation in which you can apply some of the baci questions that I use to isolate the problems in these examples.



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